Clinical Communication Skills For Healthcare Professionals
Improve your clinical relationship with patients and colleagues as you gain the key communication skills to use in healthcare with this online course from St George’s University of London.
Duration
2 weeks
Weekly study
3 hours
100% online
How it works
Unlimited subscription
Learn more
Understand the importance of communication in healthcare settings
Effective communication is crucial when delivering safe, quality care. Healthcare professionals who aim to develop their communication skills place themselves in a more beneficial position to improve both their working patient relationship and team dynamic.
On this two-week course, you’ll develop essential communication skills to become an effective communicator and hold compassionate conversations.
Learning from real patient and healthcare professional’s experiences, you’ll discover how effective clinical communication skills can reduce complaints, improve the patient experience, and boost your confidence and wellbeing.
Gain essential communication skills
Self awareness is key in helping you become an effective communicator. You’ll reflect on your emotional intelligence, acknowledging your unconscious bias, to understand how to grow your self awareness.
You’ll also develop your listening skills, including active and empathetic listening, to ensure you understand the other person’s experience.
Develop your verbal and non-verbal communication skills
Communication comes in many forms, both verbal and non-verbal. To help you become a well-rounded communicator, this course will help you develop both.
You’ll gain verbal communication skills to ensure you speak honestly and clearly before exploring the functions of non-verbal communication such as body language and eye contact.
Learn to overcome the barriers to communication in healthcare
Finally, you’ll learn how to address the barriers you may face in communication in healthcare. You’ll learn how to use the skills gained on this course to overcome these barriers and deliver safer, person-centred care.
Guided by healthcare experts, you’ll finish with the clinical communication skills to apply to your healthcare context.
Week 1
Communication: Skills, Emotions and Active Listening
Effective communication skills
In this first week of the course, we are going to explore the principles of effective communication, whilst learning a bit more about ourselves and gaining insight into the skills we already have.
Reflect and understand your emotional intelligence in comms acknowledging unconscious bias
In this section, we will explore the concept of emotional intelligence, the ability to recognise and manage your emotions and to use these skills to influence and manage the emotions of those around you.
Active listening
In this section, we define what active listening is and how we can improve such skills.
Summary of the week
In this section, we will have an opportunity to reflect on this week's content and share your views before looking ahead to next week's teaching.
Week 2
Communication: Verbal and Non-verbal
Welcome to the week
In the second week of the course, we will explore verbal and nonverbal communication independently and look at how we can engage these two skills together.
Verbal communication skills
In this section, we will look to improve our own verbal communication skills, aiming to speak with clarity, accuracy, and honesty.
Non-verbal communication skills
In this section, we look at what non-verbal communication is and how you can develop your non-verbal skills to communicate better in practice.
Summary of the week
In this section, we will have an opportunity to reflect on this week's content and share your views.
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