Business communication is defined as the written and spoken interaction that takes place between people who operate in business contexts. It may be classified as internal or external to the organisation.

Who are your audience? What are they like? What do they think?

Each organisation has its own culture; that is, its own beliefs and assumptions which are the basis for its goals, strategies and structure.

We all attend meetings of some description. Meetings have a purpose and offer opportunities to meet others, share information, plan projects and make decisions.

Presentations are common in business contexts. Successful business presentations must be engaging and clearly organised.

Successful presentations are clearly planned and are tailored to their specific audience and context.

Learn to deliver a clearly structured presentation that your audience will be able to follow easily.

Involve your audience through a range of strategies.

Effective emails are clearly and professionally written and respond to their recipients’ needs and expectations.

When writing an email, it is important to follow a clear and logical structure.

Enterprise social networking allows users to connect with a wider range of people within an organisation to develop relationships and promote innovation.

Writing a persuasive text consists of building an argument, which means putting forward one or more points of view and demonstrating that they are valid.

Learn to write a report that will help to convince readers to accept the findings of the investigation and its recommendations.

Learn to write proposals that will persuade another person to approve a particular project or action and to support its implementation.

Developments in communication and the way they are used could change our workplaces dramatically.