Introduction to Conversational Interfaces
Learn how and why conversational interfaces have developed and the ways in which this exciting new technology is evolving in this online programming course.
Duration
2 weeks
Weekly study
2 hours
100% online
How it works
Unlimited subscription
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How do you know if you’re talking to a human or a machine?
From corporate chatbots to our everyday interactions with Alexa and Siri, conversational interfaces (where a computer can reply to instructions using natural language) have become increasingly commonplace – and hard to spot.
On this course, you’ll get an introduction to conversational and voice-based interfaces, discovering how they developed and what people working in this field think about them.
You’ll explore how they can be designed and developed effectively and responsibly, and learn about the skills and design thinking you need to develop a successful conversational interface.
Featured in the UK government’s The Skills Toolkit collection.
Week 1
What are conversational interfaces?
Welcome to the course
Welcome to this two-week introduction to conversational interfaces. In these steps, we will be introducing you to what we will cover in the course and how we will go about it.
Types of conversational interface
Here we will explore different kinds of conversational interfaces from chatbots to voice assistants and learn about the history of how these have developed.
What does it takes to make a conversational interface?
What skills are needed to create a great conversational interface and what kind of roles are needed in a team? We'll talk to experts in this field about the kinds of qualities required and we'll explore some useful tools.
Approaches for good conversational interface design
This activity asks the learner to consider how principles of good design can be applied to conversational interfaces.
End of Week 1
We will wrap up the learnings from this week.
Week 2
Meet the makers and explore considerations and challenges
Welcome back
In these steps you'll explore the week ahead, who you will meet and what you will learn and we'll take a look at Google Duplex.
Building trust in conversational interfaces
Behind every conversational interface, makers need to navigate an array of questions that might arise during the design process. In these steps, we will explore ethics and hear from our experts on key areas of consideration.
What's next for conversational interfaces?
Voice activation is increasing, with improved technology and user behaviour. In these steps we'll hear from our experts about where the technology is heading and what creators need to be thinking about.
Wrapping up
Let's recap what you've learned during this introduction to conversational interfaces and point you to some further learning.
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