Service Science and Sustainability
Discover the science behind the service industry and learn how services can become more sustainable with this online course from National Tsing Hua University.
Duration
3 weeks
Weekly study
4 hours
100% online
How it works
Unlimited subscription
Learn more
Established
1956
Location
Taiwan
World ranking
Source: QS World University Rankings 2021
Discover what service science is and how to best provide sustainable services
The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.
Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.
On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.
Ultimately you’ll learn how the service industry as a whole can become more sustainable.
What topics will you cover?
- The essence of service science: service system and value co-creation
- The value propositions of different stakeholders in service systems
- Methods and tools of service science
- Case studies and stakeholder interviews about service systems and value co-creation for sustainability
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