Social Psychology: Employee and Customer Behaviour
Explore the ways you can better understand your employees and customers and use social psychology to motivate desired behaviours alongside experts in the field with this online course from FutureLearn
Duration
4 weeks
Weekly study
2 hours
100% online
How it works
Unlimited subscription
Learn more
Why do we act in the ways that we do, and how can we apply our knowledge of human behaviour to the world of business?
This four-week course will help you understand the discipline of behavioural science and how we can apply this understanding to human behaviour and the world of business.
You’ll learn how to utilise effective messengers, understand the influence of socio-cultural norms, and recognise the role of the ego to better serve the needs of your employees and your customers.
You’ll explore behavioural economics and what we know about how people make decisions.
This will help you identify the shortcomings of the rational model of human behaviour and give you an understanding of heuristics and biases.
Through a number of case studies, you’ll also learn about nudging and the rationale for using it.
You’ll learn how vital it is to choose the right messenger and the influence of those who communicate information.
Exploring the main characteristics and differences between hard and soft messengers, you’ll learn how to choose the right one to communicate an effective message.
You’ll understand the definition of norms, and how and why people follow them. With this knowledge, you’ll learn how to apply and harness positive norms to specific audiences.
You’ll also identify the ways you can harness ego to create desired behaviours.
By the end of this course, you’ll be able to demonstrate how to leverage effective behaviour change using different social psychological factors.
Welcome to this course. In these introductory steps, you'll meet lead educator Paul Dolan, who outlines what the course will cover and how best to learn on the course.
How can we truly understand and predict human behaviour? We'll look at the main approaches of psychologists and of economics, and show how contemporary behavioural science combines the best of the two.
In this activity, you will explore the most widely accepted heuristics and biases, and draw from Kahneman and Tversky’s pioneering work in documenting how we really make decisions.
In this activity, you will learn about the rationale for nudging and will study a number of case studies where nudging has (and hasn’t) worked.
MINDSPACE is a mnemonic that has synthesised decades of research in behavioural science to give practitioners a good idea of the most reliable effects on our behaviour. In this activity, you explore what it is and why you use it.
In this activity we will summarise what you have learned so far about behavioural science and take a brief look at what you'll learn next week, when we start looking at MINDSPACE in earnest.
Welcome to the week on messengers: who we listen to, why, and how we can use it to change behaviour. Paul Dolan will take you through the all-important role of messengers in our lives.
In this activity, you will describe the importance of messengers and be able to identify which factors are important for identifying good messengers in a given situation.
In this activity, you will assess the main characteristics of ‘hard’ messengers and how to use these to communicate messages effectively. You'll explore examples of these changing behaviours in the public and private sectors.
You will evaluate 'soft messaging' in this activity to determine when it is superior (or inferior) to hard messaging. You will also explore relevant debates examples on social media.
In this activity, you will identify how our reliance on messengers can lead to positive and negative outcomes, as well as be able to implement proven and practical methods for improving the effectiveness of messengers.
In this short activity we will summarise what you have learned about messengers and how to apply messenger effects in your organisation. We will then look at what you are going to learn next week: social norms.
Welcome to the week on social norms, where Paul Dolan will outline how social norms work, why you follow them, and how they can be harnessed to change behaviour.
In this activity, you will learn how to recognise the prevalence of norms, as well as how and why people follow them.
In this activity, you will apply and harness positive norms and target them to specific audiences to design effective norm interventions.
Norms are not static in the real world, because you continually gain information and learn from those around us. This activity examines and reflects on norms as a dynamic process that requires continual feedback and reinforcement.
In this activity, you will assess how a norm is likely to influence behaviour in a given situation and design interventions in such a way that they avoid backfiring or otherwise undesirable consequences.
This short activity will summarise what you have learned about social norms and how to harness them to create behaviour change. We will also look forward to Ego, the topic for next week.
Welcome to the week on Ego, where Paul Dolan will outline how our beliefs and the narratives we tell ourselves affect our behaviour.
In this activity, you will look at how you act in ways that make us feel better about ourselves. Our desire to maintain a positive and consistent self-image is hugely important and can be harnessed for effective behaviour change.
In this activity, you will explore how Ego can be harnessed to create desired behaviours. This will help you to design nudges that harness Ego-based effects.
In this activity, you'll investigate narratives, motivated reasoning, and how these can be used to understand and predict behaviour. You will learn more about beliefs and how they are constructed and defended.
In this activity, you will look at performance bias, demonstrate how beliefs can be self-reinforced, and how comparison with others can be leveraged to affect behaviour change.
In this activity, we will revisit the poll you did at the beginning, before summarising what we have learned about Ego. We will then move on to the Activity Wrap-Up on Egos.
More courses you might like
Learners who joined this course have also enjoyed these courses.
©2025 onlincourse.com. All rights reserved